Advanced Workforce Management Software for Technical Services
Planpoint enables your technical service department to plan operations with greater speed, clarity, and reduced administrative overhead. Whether managing scheduled maintenance, urgent interventions, or installations, Planpoint ensures you maintain complete control over your workforce deployment at all times
One Platform with All Tools for Your Field Services
From workforce scheduling to task allocation and order tracking. Manage technicians efficiently, align scheduling with interventions, and provide your team with n-the-go access to all the information they need.
Workforce Scheduling for Technicians
Planpoint simplifies task assignment based on availability, qualifications, region, or customer type. Drag and drop tasks, optimize routes, and align everything with the daily customer demand – supported by real-time insights into staffing and execution.
- Automatically assign tasks based on region, qualifications, or availability
- Seamlessly distribute tasks across days, technicians, or teams
- Automatically flag conflicts and non-availability
- Work in day, week, or customer views, fully aligned with your processes
Whether managing a small technical department or a large-scale field team, Planpoint ensures you maintain a complete overview, eliminate double-booking, and elevate your service levels.
Optimal On-the-Go Support
With Planpoint, technicians always have access to their schedules, tasks, and customer details via phone or tablet. They know exactly what needs to be done, where, and for whom – always in real time. Through the app, technicians can:
- Sign off work orders and service reports digitally
- Record mileage and expenses
- Add comments and photos to assignments
- View rosters and submit preferences
This makes your teams more efficient, reduces administrative work, and increases customer satisfaction – without extra tools or hassle.
HR & Competency Management
Combine mobile scheduling with strong workforce management. Planpoint offers integrated HR management, tailored for technical services. You can easily manage all technician skills, certificates, and training – including expiry dates and validity periods.
- Digital employee records with skills, training, and documents
- Automatic validation of certificates
- Direct insight into qualifications during task assignment
- Lower risks and more certainty in planning
Customer Management in One Place
With Planpoint’s digital customer files, you manage all customer information in one central location – from contacts and locations to preferences and equipment. Fully integrated into your scheduling and instantly available for technicians – both in the office and on-site.
- Complete customer profiles including history and scheduled interventions
- Direct access for technicians via mobile devices
- Quickly add tasks, comments, and evaluations
- Reliable data for billing, reporting, and service follow-up
Seamless Integration with Orders and Worked Hours
Already working with an ERP, order system, or technical platform? Planpoint connects effortlessly. Customer data, assignments, and hours worked are automatically exchanged – accurately and without errors.
With Planpoint integrations you get:
- Automatic import of work orders, customer data, and installations
- Easy export of hours to billing, payroll, or ERP
- No double data entry or manual work
- Full traceability from planning to execution
Workforce scheduling becomes simple, error-free, and fully integrated.
Why Choose Planpoint for Technical Services?
Daily benefits that make the difference.
One central system
Boost engagement
Grip on capacity
Forward planning
Always in control
Unique planning features
One WFM platform, fully tailored to your organization
From workforce scheduling to time tracking and customer management – choose the features your organization needs.
Smart planner
Capacity management
Kiosk prikklok
Planpoint Kiosk
HR & talent
HR & Talent Management
Ready to streamline your technical scheduling?
Discover in a free demo how Planpoint makes your field service planning more efficient – fully adapted to your organization.
