The WFM software for technical (field) services
Planpoint supports, facilitates and optimizes the planning of field services or technicians. Thanks to mobile functions, technicians always have access to important planning information.
All-in-one WFM platform for technician scheduling
Planpoint offers an integrated solution for workforce scheduling, order management, customer records and reporting in field services.
Optimal field scheduling
Create, modify and publish the schedule of your technicians and your clients in no time. Assign services or tasks based on qualifications, location and the availability of your field staff.
Benefit from automated rules and controls for optimal and fast service to your customers. Automatically check for the most appropriate technician and route of the day. Spread assignments or installations over several days.
Mobile features
By means of a smartphone or tablet, your technicians always and everywhere have insight into the latest planning and the team planning (optional). Technicians or field engineers immediately see which orders they need to carry out, for which customers and at which location.
Through Planpoint, your technicians can also perform planning tasks themselves, including: having orders or receipts signed off, tracking mileage, adding comments about an installation, forwarding images and much more.
Skills management
Manage specific skills, abilities, training and certificates of your technicians directly in Planpoint. Automatic checks then ensure that your technicians can only be scheduled for tasks or departments for which they are qualified, including checking the validity (period) of certificates and licenses.
Take advantage of all this information to always schedule the most appropriate technician, without overlooking crucial competencies or activities.
Customer management
Manage information about your clients directly in Planpoint and plan even more efficiently. Keep detailed records of customers (contacts, opening hours, address details, locations), their equipment and all future and historical activities.
These digital customer records are seamlessly integrated into Planpoint and therefore directly usable in your work schedules. Technicians can access the latest customer information on-site via mobile.
Exchanging data
Planpoint is happy to interface with your other peripheral systems and software. Is your customer data, or your information about orders and installations, in another software? No problem.
An integration with Planpoint ensures a secure and correct exchange of these data to and from your WFM software. A link with invoicing and payroll is also possible.
Hilaire Van der Haeghe NV
Planpoint for field services
One system
Boost commitment
Grip on capacity
Plan ahead
Always proper insight
Unique features
Want to know more about Planpoint?
Get in touch with us! We are more than happy to show you the various features of Planpoint in a free, personalized demo.
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