Person-centered scheduling: peace of mind in home care at Wevelgem.
From cleaning services to meal deliveries: in home care, every day counts. Staff are on the road, shifts shift, and clarity is essential. With Planpoint, the Sociaal Huis Wevelgem found a scheduling platform that moves with that reality.
Overview in a people-oriented context
The Sociaal Huis Wevelgem organizes various forms of home care, including cleaning services, meal delivery, and home support. These services are intensive, people-oriented, and spread across the region. Employees work with diverse schedules, move constantly, and combine different tasks.
In such a context, staff scheduling is not a static chart, but a daily puzzle. A change within one service can have immediate consequences for others. Overview and up-to-date information are crucial — both for administration and for staff in the field.
The old system no longer matched this reality. Hannelore Herman, head of home care, explains: “The old scheduling system was outdated and offered too little flexibility. That was the reason for us to look for a new, future-oriented tool.”
One platform, multiple services
In that search, it was important not to fall back into fragmentation. The Sociaal Huis was not looking for separate solutions per department, but for one central scheduling platform where different forms of home care could come together, with enough room for the unique character of each service.
Planpoint stood out because it already offered that combination and could be further configured to fit the specific context of home care in Wevelgem.
We wanted to avoid each service continuing to use its own system. It had to be one whole, without locking down our operations. We found the solution with Planpoint.
Start with a strong foundation
The transition was carefully prepared. In close consultation, data was transferred and the setup was adjusted step by step. By building the software based on daily practice, it didn’t become an ‘imposed’ system, but a familiar tool.
The rollout to the field happened in phases. First, the administration worked with the system, followed by the employees via the portal. This approach helped to keep the digital threshold low. Hannelore: “We were somewhat concerned about the digital shift for our cleaning staff, but that went surprisingly smoothly. Today, they mainly see the benefit of always having up-to-date information.”
Results in brief
- One central platform: Various home care services now work from one clear environment instead of fragmented systems.
- Always up-to-date information: Staff in the field have direct insight into their schedule via the portal, resulting in less searching and fewer errors.
- Less communication noise: Changes are immediately visible to everyone, requiring much less manual follow-up and extra communication.
- Digital adoption: Despite prior concerns, the transition for cleaning staff went surprisingly well thanks to the user-friendliness.
- Peace of mind in the organization: There is more ownership among staff and more room for the administration to provide substantive support.
- Future-oriented collaboration: A flexible system that moves with the organization and where feedback from the workplace is truly heard.
You feel that people at Planpoint are listening. That feedback doesn’t just disappear, but is actually incorporated into future developments.
Looking ahead with confidence
The collaboration doesn’t stop at implementation. Through initiatives such as customer days and feedback sessions, the software continues to develop based on user needs. “You feel that you are being listened to and that our feedback is really taken into account,” Hannelore concludes.
