One platform for smarter employee scheduling
One platform. Thousands of employees. Discover how CM replaced spreadsheets with Planpoint to create one scalable employee scheduling platform.
One promise, hundreds of local offices
At CM, everything revolves around health and wellbeing. Over the years, the organisation has evolved from a traditional health insurance fund into a trusted health partner, supporting members throughout every stage of life. Every day, employees across hundreds of local offices provide personal guidance, from preventive care to mental wellbeing.
Delivering that level of service depends on having the right people in the right place at the right time.
Our members rely on us during some of the most important moments in their lives. Scheduling isn’t something you can leave to chance. You need the certainty that the right specialist is available exactly when they’re needed.
Replacing fragmented processes with one central approach
For many years, scheduling at CM was managed locally. Each region and office group worked independently, often relying on complex, self-built Excel spreadsheets. While this offered local flexibility, it also created fragmented processes and limited visibility across the organisation. Available capacity in one region could not easily be used to support shortages elsewhere.
CM wanted to move beyond these isolated ways of working and introduce one transparent, organisation-wide scheduling approach. The goal was to find a platform capable of supporting thousands of employees without sacrificing the flexibility individual offices still required.
More importantly, CM was looking for more than scheduling software. They wanted a platform that could turn workforce data into meaningful insights and support better operational and strategic decision-making.
Excel works perfectly well for a small team in a single location. But once you’re coordinating multiple offices and trying to align different teams, you quickly reach the limits of what a spreadsheet can handle.
Transformation to visual intelligence
From spreadsheets to real-time scheduling intelligence
Implementing Planpoint brought structure, visibility and control to a highly complex scheduling environment. Three capabilities proved particularly valuable.
Complete visibility across the organisation
Instead of navigating countless spreadsheets, planners now have a real-time overview of staffing levels across hundreds of locations. They can immediately see who is covering reception, who is available for appointments and where additional capacity is needed.
Scheduling with precision
In a customer-facing organisation, every appointment matters. Planpoint enables employees to be scheduled with precision down to 15-minute intervals, ensuring the right expertise is available exactly when members need it and reducing gaps in service.
Enterprise scalability
Supporting thousands of simultaneous users requires a robust platform. Planpoint delivers the performance, reliability and scalability needed to support a large organisation without compromising speed or user experience.
A partnership built on collaboration
Technology alone was never the deciding factor. CM was looking for a partner that understood the operational complexity of a healthcare organisation and was willing to work alongside the project team to find the right solution.
Rather than forcing standard processes onto the organisation, the implementation focused on co-creation. New requirements could be translated quickly into practical solutions, allowing the platform to evolve around CM’s way of working instead of the other way around.
Building the operational cockpit of tomorrow
Since implementing Planpoint, employee scheduling has evolved from an administrative task into a strategic management tool.
Team managers spend less time maintaining schedules and more time coaching their teams, while employees always have access to their latest schedule through the employee portal and mobile app.
The journey is far from over. CM’s next step is to integrate its back-office teams into the same platform. Because front-office and back-office operations are closely connected, this will create a single operational cockpit, giving the organisation complete visibility across its workforce.
When demand increases at a local office, managers can immediately identify available capacity elsewhere and respond proactively, ensuring members continue to receive the high-quality service they expect.
CM was looking for software that makes the complex scheduling puzzle invisible behind the scenes. Thanks to Planpoint, our employees at the front desk can once again focus on what really matters: helping our members.
Results at a glance
- One consistent scheduling approach – Local scheduling processes have been replaced by one central workforce scheduling model across Flanders.
- Data-driven decision-making – Real-time dashboards provide the visibility needed to make informed operational decisions based on facts rather than assumptions.
- Greater operational efficiency – Transparent scheduling reduces administrative workload for team managers and creates a calmer working environment across local offices.
- Built to scale – A future-proof workforce management platform that is ready to support the continued integration of both front-office and back-office teams.
A demo tailored to your organisation?
Tell us about your organisation and your workforce management challenges. We’ll tailor the demo to your processes, employees and objectives.
