Future-oriented care: efficiency and peace of mind with Planpoint's digital solution.

For Sociaal Huis Tessenderlo, quality family care is paramount. But how do you ensure that caregivers also have the space to provide the best possible care efficiently? That was the challenge the municipality tackled with the implementation of Planpoint, an innovative planning solution that helped them manage the complexities of workforce scheduling.

An additional challenge arose: As of January 1, 2025, the municipalities of Tessenderlo and Ham have voluntarily merged into one municipality: Tessenderlo-Ham. By joining forces, the new municipality has become even more effective in areas such as mobility, care, sustainability and more. The merger with Ham further emphasized the need for streamlined and efficient workforce scheduling within a larger, unified organization.

Innovation in workforce scheduling

The family care service of Sociaal Dienst Tessenderlo, like many care organizations, faced daily operational challenges in workforce scheduling. Whether it was fluctuating work schedules, employee availability, or unexpected absences—the existing system was no longer sufficient. Employee scheduling was largely done manually, using Excel sheets and outdated software. Due to turbulence and personnel changes within the team, consistency in planning and administration was lacking.

Moreover, incomplete and inefficient record-keeping in the outdated system meant that not all caregiver services were accurately reported. This unfortunately led to a reduction in subsidies for the family care service, even though, in practice, more care was being provided than the service was funded for. At one point, there was even discussion about discontinuing the family care service.

“We were looking for a user-friendly solution with a direct link to Vesta and KSZ, one that would not only save us time but also offer flexibility for evolving care needs. Ideally, we wanted a provider with proven experience in the healthcare sector,” says Ines Janssens, administrative officer at Sociale Dienst Tessenderlo – Ham.

The search for a better solution led them to Planpoint, a modern planning software from Déhora Consultancy that combines simplicity and flexibility—with all the necessary functionalities for optimal scheduling of home care services.

The implementation: stronger together!

The transition to Planpoint was not just a software change, it also brought a shift in the way of working.

“It was important to get everyone on board with this digital transformation, including employees who needed a little extra support to become familiar with a new system. And with modern mobile tools like tablets, we can now track work performances digitally,” says Ines.

Tailored support from Déhora, including workshops, hands-on guidance, and a clear communication plan, ensured that employees quickly became comfortable with Planpoint.

“At first, switching to digital planning felt challenging, but thanks to the workshops and guidance from Déhora, everything went surprisingly smoothly. Plus, we can always reach out to the Planpoint team with any questions.”

Planpoint: what does it deliver?

Planpoint helped the family care service of Tessenderlo-Ham make significant strides in the digitalization and optimization of family care. By implementing a user-friendly planning system and intensive support, the organization became more efficient, better organized and prepared for future challenges. The family care service now reaps the benefits of a streamlined planning process every day.

Here’s what it delivered:

• Time savings: Where hours were once spent creating and adjusting schedules, this can now be done with just a few clicks.
• Transparency: Employees now have direct insight into their schedules, minimizing miscommunication.
• Flexibility: When changes occur, such as sick leave, Planpoint quickly and easily adjusts the schedules.
• Direct integration with Vesta en KSZ: This made processes like performance and subsidy registration significantly more efficient.
• More focus on care: With less time spent on administration, more time is available for what truly matters: caring for clients.
• User-friendliness: The new system has been praised for its user-friendliness and visual clarity.

A future with room for growth

The collaboration between Tessenderlo and Planpoint has not only led to more efficient scheduling, but also to a culture where time is used consciously and intelligently. With Planpoint as a solid foundation, there’s room to grow and adapt to future challenges in the healthcare sector. Thanks to Planpoint’s role in regaining subsidies, the family care service is now looking forward again.

“The family care service of Tessenderlo has faced many challenges. With the help of Planpoint, we’ve not only advanced technologically but also in our mindset. There is now more time to focus on what truly matters: giving attention to our clients. That makes our work so much more meaningful,” says Ines.

The inspiring story of Sociaal Huis Tessenderlo and Planpoint demonstrates how the right tools can make all the difference. By managing time and resources intelligently, the focus remains on what truly matters: care with attention and space for people.

Ines: “Thanks to Planpoint, we finally have oversight and structure in our planning and administration. The user-friendly system and excellent support have really helped us take family care to the next level. We now feel much better prepared for the merger and the future.”