Scheduling technicians at Yontec smarter and easier with Planpoint.

Yontec decided to optimize their complex workforce scheduling and chose Planpoint. The transition resulted in a streamlined workflow and improved workforce deployment that seamlessly aligns with their growing customer base and ambitions.

About Yontec

Yontec is a leading outsourcing company in technical services for various sectors, including industry, logistics, and retail. With a team of 180 technicians – consisting of permanent employees, interim staff, and subcontractors – Yontec supports companies across the Benelux with technical outsourcing. Thanks to their strategically distributed expertise in mechanics, electromechanics, and steam technology, Yontec can quickly respond to customer needs by deploying specialists at the right place and time.

Due to the strong growth in their customer base and the increasing demand for tailored solutions, efficient workforce scheduling became increasingly important for their services.

Challenges in workforce scheduling

The transition to Planpoint was driven by the need for an advanced scheduling system that was flexible and scalable.

“The complexity of our scheduling grows with our customer base,” explains Wesley Bylois, Branch Supervisor at Yontec. “We work with varying work hours, specific technical requirements, and ad-hoc requests that need to be scheduled quickly and accurately. We were looking for a system flexible enough to support these factors.”

Previously, Yontec worked with a mix of different scheduling systems and spreadsheets, which sometimes led to inconsistencies and redundant work. “Not only was that inefficient, but it also meant there was little room to respond to changing customer demands. We needed a solution that allowed us to plan efficiently, with the right people in the right place.”

Modern scheduling software for better service

Thanks to the collaboration with Déhora, Yontec was able to quickly benefit from the advantages of Planpoint. The implementation process was guided by a consultant from Déhora, who supported Yontec at every step. “The great thing about working with you was the personal guidance,” Wesley notes. “Our needs were understood and translated into a practical approach. We could turn to you with all our questions, which ensured a smooth transition and a fast start.”

The integration with Planpoint gave Yontec access to a wide range of tools for scheduling management and reporting, connected to their own systems for time tracking and ERP. The team can now easily create and adjust schedules in real time, with access to all the necessary information on one platform. Customer requirements are now easier to schedule, resulting in a more efficient and customer-focused planning process.

“We work with multiple systems. We have our ERP package AFAS, which contains our master data. This information is now sent to Planpoint, where we can create our schedules. These scheduling details are then sent back to the time tracking system, while absences and vacation days are automatically transferred from the time tracking system to Planpoint. A huge improvement in our workflow,” says Wesley.

Gains in flexibility and efficiency

Since the implementation of Planpoint, Yontec has noticed significant benefits. “The speed at which we can adapt has increased tremendously. We can adjust schedules with just one click and have immediate insight into the availability of our technicians,” says Wesley. Thanks to Planpoint, the workflows at Yontec have been streamlined, which has not only increased efficiency but also boosted the satisfaction of both technicians and customers.

Wesley notes, “Our customers notice that we can respond to their needs more quickly, which contributes to the service quality they expect from Yontec.” Thanks to Planpoint, Yontec can continue to grow without compromising on flexibility and customer focus.

Results of this collaboration:

• Flexible scheduling – Easy management of complex, changing schedules.
• Accurate time tracking – Transparency and control for both the company and employees.
• Fast implementation – Smooth transition with hands-on guidance from consultant Sjef.
• More efficient administration – Reduced workload through integrated scheduling and time tracking.
• Higher customer satisfaction – Better service due to more efficient workforce deployment.

With Planpoint, Yontec takes a step forward into the future of technical services and customer-focused workforce scheduling.