Technical services require flexible scheduling

Yontec provides specialised technical services to organisations across the Benelux. With a team of 180 technicians—including permanent employees, temporary workers and subcontractors—the company supports customers in industries such as manufacturing, logistics and retail.

Every assignment requires specific skills. Planners constantly balance competencies, availability, locations and urgent service requests. As Yontec continued to grow, that daily scheduling challenge became increasingly complex.

“Our schedule changes constantly. Varying working hours, specialist technical skills and urgent customer requests make every day different. You need a scheduling platform that can adapt just as quickly,” says Wesley Bylois, Branch Supervisor at Yontec.

The challenge: fragmented information and slower planning

Before implementing Planpoint, Yontec relied on multiple scheduling tools and spreadsheets. Critical information was spread across different systems, forcing planners to carry out manual checks on a regular basis.

The exchange of data between the ERP system, employee scheduling and time registration was also largely manual. This slowed down operations and made it harder to respond quickly to new assignments or last-minute changes.

“We wanted one solution where we could manage our schedules while always having an up-to-date overview of our technicians and assignments,” Wesley explains.

As the organisation continued to expand, it became clear that its scheduling processes also needed to evolve.

An integrated workflow for planners

Yontec selected Planpoint to seamlessly connect employee scheduling, ERP and time registration.

Employees, customers and assignments are automatically synchronised from AFAS. Planners create schedules in Planpoint, after which worked hours are automatically transferred to the time registration system. Leave requests and absences are also processed automatically.

Beyond these integrations, Planpoint provides planners with real-time visibility into employee availability, skills and customer requirements. Scheduling new assignments or making changes now takes only a few clicks.

Greater agility in day-to-day operations

The biggest improvements are visible in Yontec’s daily operations. Planners now have one real-time overview of technicians, assignments and availability, allowing them to respond much faster to unexpected changes and urgent customer requests.

Customers benefit too. Assignments can be scheduled more quickly, while changes can be processed immediately without additional administrative steps.

Ready for future growth

Today, Yontec has a scalable employee scheduling platform that grows alongside the organisation.

The integrated workflow between ERP, scheduling and time registration reduces administrative work and allows planners to focus on what matters most: assigning the right technician to the right job at the right time.

Results at a glance

• Scheduling for 180 technicians
  One central overview of employees, skills and assignments supports flexible workforce scheduling.
• Seamless integrations
  Automatic data exchange between AFAS, Planpoint and the time registration system eliminates duplicate work and manual processing.
• Real-time visibility
  Planners always have access to up-to-date information and can adjust schedules immediately when circumstances change.
• Faster response to customer requests
  Greater scheduling flexibility enables faster service delivery and a better customer experience.