Frequently asked questions

Planpoint is scalable and intelligent Workforce Management software. It supports you in employee scheduling, managing work rosters, and much more. Think digital files, time tracking, performance management, self-scheduling, time measurements, reporting, and mobile self-service.

Planpoint is flexible, modular, and user-friendly. Everything you need to take control of your planning, without getting lost in complex tools.

Read more about Planpoint features.

Planpoint stands out as workforce management software thanks to its flexibility, ease of use, and scalability. Whether you work with fixed schedules, variable hours, or project-based assignments: Planpoint adapts to your organization – not the other way around.

Key strengths at a glance:

• Modular setup: Choose only the features you need – from staff scheduling and time tracking to task management, workload measurement, or file management.
• Centralization across multiple teams and departments: Work with separate schedules per department while maintaining oversight in one central environment. No fragmented tools or separate systems per team – Planpoint ensures uniform processes, clear reports, and organization-wide control. A major advantage for larger and complex organizations.
• 100% cloud and mobile-first: Planners and employees can work anywhere – via PC, tablet, or smartphone.
• Powerful visual planning boards: Make complex schedules easy to understand with intuitive, visual planning interfaces.
• Smart automation: Rules for availability, legal counters, validations, and alerts – preventing errors and saving time.
• Seamless integrations: Easily connect with your existing payroll, time tracking, HR, or invoicing systems.
• Employee engagement: A self-service portal and mobile app foster autonomy, transparency, and collaboration.
• Proven expertise: Behind Planpoint is Déhora – with decades of experience in workforce management and planning across industries.

Planpoint grows with you and supports both simple and highly complex scheduling challenges. The result? More control, less stress, more efficient staffing, and better service for your customers.

Planpoint is designed for organizations that manage staff schedules – large or small, simple or complex. Thanks to its modular setup and flexible structure, Planpoint is suitable for diverse organizations: from childcare centers to healthcare institutions, from technical services to payroll agencies.

Whether you have 5 or 500+ employees: Planpoint adapts to your needs, with the right modules, integrations, and support.

No. Planpoint is not standard software that you can simply download or click to test. We don’t believe in a “one size fits all” trial. Every organization works differently, with unique planning, processes, and needs. That’s why we prefer to start with a demo or discovery session, where we look together at how Planpoint best fits your workflows.
This way, you don’t get a superficial test, but a clear view of a solution that truly works for your situation.

Want to discover what Planpoint can mean for your organization?

Request a free demo – tailored to your sector, workflows, and challenges.

Planpoint is built for sectors where scheduling is central: healthcare, welfare, technical services, local governments, childcare, retail, cleaning, transport, and more.

Whether you work with cyclic rosters, shifts, assignments, or projects: Planpoint adapts to your scheduling method. Thanks to its flexible engine, every scenario is possible – from traditional rosters to self-scheduling or task-based planning.

Absolutely. Many clients start with one team or department and then expand step by step. Planpoint is modular and grows with your organization – in users, departments, and functionalities.
As your organization grows, your structure changes, or new needs arise, you can easily scale up or adjust – without reinvesting in other software.

Yes. Planpoint works seamlessly on smartphones and tablets, for employees, planners, and managers.
Through the mobile app, you can check schedules, performances, requests, and tasks. Employees can request leave, view their worked hours, communicate with their team, and more – all tailored to their role, permissions, and visibility. This increases engagement while reducing the administrative burden for HR and planning.

Read more about mobile applications.

Good question!
Excel is powerful, but not designed for modern workforce management. Planpoint offers:

• Automatic scheduling and error alerts
• Real-time insight into schedules and performance
• Integration with time tracking and payroll
• Fewer errors and no manual data entry
• More structure, collaboration, and efficiency

Planpoint helps you plan faster, smarter, and with less stress.

Read more about staff scheduling in Excel.

Definitely. Customer-driven development is key for us. Clients provide feedback, make suggestions, and help improve the software.

Through support, touchpoints, and roadmap discussions, we collect input. New features become available to all customers thanks to our SaaS model. Long-term collaboration with our customers is central.

Planpoint complies with GDPR legislation and is designed with security by design principles. Déhora is ISO 27001 certified, meaning we meet strict requirements for data protection.
We safeguard all personal data, client data, and employee information – technically, organizationally, and legally. Your data is in safe hands.

Read more about information security and Planpoint.

Yes. Our Déhora Support Desk is available on weekdays from 9:00 to 17:00 for technical questions, bugs, updates, or installation support.
Additionally, you have 24/7 access to an online support portal. Even after go-live, our consultants remain available for assistance or adjustments.

Getting started with Planpoint begins with a demo or introductory session. After that, we guide you step by step through the implementation, with support from our experienced consultants.
Together we map out your needs and processes to ensure Planpoint perfectly matches your workflows.

Want to know more? Discover our approach.

The cost depends on your organization size, selected modules, integrations, and level of support. You never pay for features you don’t need.

Would you like a no-obligation cost estimate? Contact us, and we’ll prepare a tailored quote.

That depends on complexity, the number of teams, and selected modules. Smaller organizations are often live within a few weeks. More complex projects take longer.
We discuss your situation together and create a realistic timeline. Our approach is always clear, structured, and tailored to your organization.

Want to know more? Contact us for a realistic estimate of your Planpoint implementation.

Staff scheduling is the process of organizing, coordinating, and optimizing employee deployment based on staffing needs. It goes beyond simply filling in a roster: it is the key to efficient operations, satisfied employees, and happy customers. A good schedule balances workload, availability, and employability.

With modern tools like Planpoint, staff scheduling is digital, offering automated insights and fewer errors. This way, you stay in control of your team’s deployment as well as your organization’s performance.

Workforce Management (WFM) is the overarching set of processes and tools that ensure the right people are in the right place at the right time. It includes more than just scheduling: time tracking, absences, performance, capacity planning, and workload are also part of it.

WFM is essential for organizations that want to plan efficiently while also considering legislation, costs, employee satisfaction, and changing circumstances. With a solution like Planpoint, you streamline your entire workforce management – from strategy to execution.

Recommended read: Workforce management is much more than staff scheduling.

Planpoint makes scheduling easy with smart, visual planning boards. As a planner, you create work schedules by assigning employees to shifts, tasks, or locations. The software automatically takes into account availability, preferences, legal requirements, and capacity needs.

You receive suggestions based on who is most suitable or available, and you see real-time alerts for conflicts or shortages. Thanks to drag-and-drop functionality, clear color coding, and automated checks, planners always have a clear overview and full control.

Planpoint is a 100% cloud-based solution with a mobile-first approach. That means: no installation, no maintenance, and always accessible via your browser or smartphone.

Planners, HR staff, and team leads can easily log in via PC or tablet. Employees use their own smartphone or device to view schedules, clock in and out, request leave, or track tasks – anytime, anywhere.

Yes, Planpoint is designed for integration. You can easily connect it to payroll, accounting, HRM, time tracking, or ERP systems. Examples include Attentia, SD Worx, Liantis, Acerta, AFAS, Workday, and more.

Our open APIs and file exchange ensure a safe, seamless flow of data between systems. This prevents duplicate entry, errors, and manual work.

Read more about Planpoint integrations.

You don’t need to do anything. Planpoint runs fully in the cloud (SaaS). All customers automatically get access to the latest version and features, without installations or downtime.

You always work in a safe, stable, and up-to-date environment. Backups run automatically. In addition, Déhora follows a professional OTAP release process.